Notifications allow you to keep up to date on important developments in your Workstream workspace. Whether that's a stakeholder submitting a new ticket, or seeing a roundup of your environment trends, with notifications you are always in the loop.

Delivery Methods

To configure your notifications, click on your workspace name in the left nav, and navigate to "Settings". Then select "My notifications".

Video of how to configure your notifications in Workstream.io.

You have two options for how to receive notifications, email and Slack. You can turn on one or both, but we require at least one delivery method to be active so that you can keep updated on workspace activity.

Please note: If the Slack option is grayed out like it is in the screenshot below, then you have not yet connected Slack to your Workstream account.

Picture of Slack notice grayed out to indicate it has not yet been connected.

You can click the link to begin connecting Slack in order to enable this option. You can also connect Slack at any time by navigating to "My connected apps" from the settings page.

Picture of My Connected Apps in Workstream.io in Settings.

Types of Notifications

The list below describes the types of notifications that Workstream supports, and who receives them.

Trigger	Recipient
Invited to join workspace	Invited user
Environment insights	All users Note: Environment insights notifications are supported via email only, and will send at most once a day.
Shared collection	Collection recipient
When a ticket is assigned	Participants
When a user is assigned a ticket by another user	Ticket owner (i.e. new assignee)
When an owner creates a conversation from Slack	Slack creator Note: this notification type is supported in Slack only
When a conversation is created from Slack	Participants Note: this notification type is supported in Slack only
When a new ticket comment is added	Participants
When a user is @mentioned or added as a participant	@mentioned or added user
When a ticket status changes	Participants

Are there additional types of notifications or integrations you'd like to see? Please let us know by submitting a request through the support widget on this page, or by emailing [email protected]!