Workstream’s functionality is available in two experiences, our web app at app.workstream.io and via our Concierge, powered by our Chrome extension. By extending our platform into your existing analytical tools, we aim to empower your team’s workflows wherever you already work.
Most users will use some combination of both interfaces, navigating seamlessly between them as they do their work. This article provides a brief summary of some of the advantages of each approach.
The Web App
The obvious advantages of the web app stem from access to your entire knowledge repository. Rather than switching between different applications, all of your data assets are in one place. This is particularly valuable for teams that consume and analyze data across multiple systems—whether BI solutions, Docs and Sheets, or even operational systems like Salesforce.
For anallytics team members, this means being able to more easily identify which areas of the business have adequate coverage, and which might have a shortfall of available data. It also means more easily being able to curate collections or certify assets that might not otherwise live in the same place.
For stakeholders, the benefits come in consolidation and clarity. With assets being clearly marked by their status, there is never ambiguity about which resources they should be using. Rather than having to click into a given asset within your BI tools in order for the Concierge to pull up the status, the information is readily available in the knowledge repository. In addition, stakeholders are generally less familiar with your organization's overall data environment, especially if analytical work isn't a core part of their job function. Because of this, consolidating all relevant assets in a single environment prevents the sprawl from becoming a barrier to productivity.
If the web app provides consolidation and clarity, the power of the Concierge is in flexibility and context. Your team is already using a suite of diverse tools, and has established processes for how they interact with those applications. Layering Workstream's functionality on top of those tools provides all of the relevant statuses and insight from conversations, without needing to navigate to another page.
Analytics team members often have to perform complex data manipulations as they build their data assets, and we understand that this type of work is usually best done in the native tool rather than within an iframe in Workstream. But once that work is complete, you can easily pull up the Concierge to certify the asset, @ mention your colleague on the analytics team to ask for feedback, write up an FAQ, or tag it so it's automatically added to one of your existing collections.
Some stakeholders may only have a few assets they care about. They may even be power users of one or two dashboards within a single application. In this case the benefits of the Concierge comes not so much from knowing where to find assets—as it would be with the web app—but from having clarity around what that asset's data means, and the status of that data. The Concierge presents this information natively in the tool they're used to, augmenting their workflow rather than fundamentally changing it.
At the end of the day, the web app and the Concierge are two parts of the same system. Certain functionality, such as the fact that Workstream automatically adds assets a commenter has viewed natively to their knowledge repository, makes the combination of the two experiences greater than either would be individually. We hope that you will enjoy using both!