Managing Data Incidents

Learn how to use Workstream.io to manage your team's process for data incident management

Nicholas Freund avatar
Written by Nicholas Freund
Updated over a week ago

Intro

Workstream gives your data team a single place to manage their process around data incidents. Incidents can be detected via a connected system like dbt Cloud or Monte Carlo, or created manually within our system.

Navigating to Incidents

There are several ways to interact with incidents in our system:

  1. Centrally via the "Incidents" page, available via the left workspace nav (see below)

  2. Via environment insights (also available via the left nav, and pushed out via daily or weekly insights notifications)

  3. Via the incidents history available on asset status pages

Managing Your Data Incidents

You can view and manage all of the data incidents in your workspace by clicking on the "Incidents" item in the left navigation.

From this view, your team can:

  • Perform high level management of your incidents. This includes assigning ownership, updating incident status, and creating an associated JIRA ticket.

  • Apply filters to view a subset of incidents

  • See high level metadata about the incident, including the system or user that created it, and how many data assets it impacts.

Adding Context or Collaborating on Incidents

Wherever you interact with an incident, you can also add context and collaborate on an incident.

Opening an incident one of the incident lists in our system to view its detail page. From here you can not only take the above actions, but add additional context to the incident's description, change its title or make comments and at mention others to push out notifications to them.

For a live explanation of all of these capabilities, please see this Loom video:

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